Tools & Techniques

Guidelines, programme specific templates, diagnostics and good practice tips – a myriad of useful information to support, guide and structure your learning. Whether you want to assess and develop your personal impact, achieve results through others or find templates for specific assignments, you’ll find useful resources to support your progress.

Your Learning Preferences

Your Learning Preferences

As part of your preparation for learning you may want to consider how you learn best and what your preferred style and approach to learning might be.
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Team Health Check Diagnostic

Team Health Check Diagnostic

How well does your team perform? Complete this questionnaire to find out.
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Addressing Performance Issues -  a Diagnostic

Addressing Performance Issues – a Diagnostic

Misdiagnosis of a performance problem can have serious consequences. Should you wish to lessen the likelihood of a misdiagnosis and to develop your ability to determine correctly the cause of a problem, we provide a checklist to use when such a performance problem arises. The checklist addresses four of the most common causes of problem performance and will help you determine the most appropriate course of action.
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Managing Conflict and Disagreements

Managing Conflict and Disagreements

Conflict is part of any dynamic business organisation. It arises because people care and want to do their jobs well. The goal of a manager should be to avoid “win-lose” situations and to ensure productive resolution of conflict. Effectively working through conflict results in stronger working relationships and encourages creative solutions - while handling conflict inappropriately results in damaged relationships and inhibits the expression of valuable opinions.
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Communications skills

Communications skills

Developing your communication skills can help you with all aspects of your life, not just those related to the workplace. It’s never too late to learn how to communicate more effectively and improve on your skills. Use the documents linked to this page to assess communication skills, what you do well and those areas that might be improved.
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Effective Feedback

Effective Feedback

If you want to give feedback that is positive, keeps others on track for successful performance and leaves them feeling motivated to tackle future challenges you can use the following two types of feedback: Motivational Feedback and Developmental Feedback
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Reframing – a Positive Thinking technique

Reframing – a Positive Thinking technique

Is your self-talk (that voice in the head) performance limiting or performance enhancing? It can determine how we experience any event, which in turn affects how we feel about the situation and can shape our subsequent actions. We can trip ourselves up by focussing on the negatives and being highly self-critical. And we can do the same for others when we use overly critical or negative terms.
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