As a radio host, Celeste Headlee has engaged in her fair share of discussions and thought a lot about how to bring out the best in a conversational counterpart. One thing she likes to say: A good conversation is like a game of catch. She explains. Click here to watch this interview on Facebook [20.28 mins] […]
When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don’t converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount […]
A short and breezy YouTube clip that gives a good introduction to coaching and the GROW model – with some great jazz to hurry it along. To download and watch this clip – click here [4.07 mins]
If you want to give feedback that is positive, keeps others on track for successful performance and leaves them feeling motivated to tackle future challenges you can use the following two types of feedback: Motivational Feedback and Developmental Feedback
Developing your communication skills can help you with all aspects of your life, not just those related to the workplace. It’s never too late to learn how to communicate more effectively and improve on your skills.
Use the documents linked to this page to assess communication skills, what you do well and those areas that might be improved.
The alternative way towards better team-building, this is the bestselling management tool from the author of The One Minute Manager. Most managers spend over half their time working with a team, and the One Minute Manager’s practical advice shows how any team can work better and more effectively. The One Minute Manager Builds High Performing […]
How to Grow Leaders is a ground-breaking book which sets the record straight on leadership development, the nature of leadership and how it can be taught. John Adair identifies the seven key principles of leadership development, and answers vital questions on how to select, train and educate leaders at team, operational and strategic leadership levels. […]
In Effective Communication John Adair, Britain’s foremost expert on leadership training, will tell you everything you need to know to enable you to use words to their maximum effectiveness in order to persuade and really be heard Train yourself to hear what other people are actually saying Construct your correspondence and presentations to get across […]
This text presents the dynamics of business communication with a lively, conversational writing style that takes students inside leading companies to (1) learn basic principles of business communication, (2) understand important communication issues, and (3) to profit from up-to-date discussions of the latest developments. *Focuses on actual companies and business situations to successfully demonstrate how […]
How well does your team perform? Complete this questionnaire to find out.
Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. This animation offers an overview of the fundamentals of emotional intelligence and their implications. Watch the film clip [3:32 mins long]
This lively RSA Animate, adapted from Dan Pink’s talk at the RSA, illustrates the hidden truths behind what really motivates us at home and in the workplace. Watch the film clip [10:48 mins] Watch the full lecture here [17:57 mins]