Managing Conflict and Disagreements

Conflict is part of any dynamic business organisation. It arises because people care and want to do their jobs well. The goal of a manager should be to avoid “win-lose” situations and to ensure productive resolution of conflict. Effectively working through conflict results in stronger working relationships and encourages creative solutions – while handling conflict inappropriately results in damaged relationships and inhibits the expression of valuable opinions.

Covey’s Circles of Influence

In his book “7 Habits of Highly Effective People” Stephen Covey distinguishes between proactive people – who focus on what they can do and can influence – and reactive people who focus their energy on things beyond their control. Knowing how far your circle of influence extends is an important aspect of personal effectiveness.