Conflict is part of any dynamic business organisation. It arises because people care and want to do their jobs well. The goal of a manager should be to avoid “win-lose” situations and to ensure productive resolution of conflict. Effectively working through conflict results in stronger working relationships and encourages creative solutions – while handling conflict inappropriately results in damaged relationships and inhibits the expression of valuable opinions.
If you want to give feedback that is positive, keeps others on track for successful performance and leaves them feeling motivated to tackle future challenges you can use the following two types of feedback: Motivational Feedback and Developmental Feedback
Most businesses are aware of the importance of a diverse workforce, bringing together people of different races, genders, ethnicities and religions. But what about the different ways each of us learn and process information, or communicate? These are vital factors when dealing with people who have neurological differences, including dyslexia, attention deficit hyperactivity disorder and autism.
In his book “7 Habits of Highly Effective People” Stephen Covey distinguishes between proactive people – who focus on what they can do and can influence – and reactive people who focus their energy on things beyond their control. Knowing how far your circle of influence extends is an important aspect of personal effectiveness.
For every manager, getting the most from their team is paramount in achieving superior results. Belbin’s vital area of management research supersedes the usual preoccupations with qualifications and experience, considering instead the Team Role behaviours which shape everyday interactions in teams. This book is an account of the experimental study of management teams at Henley Management […]
In The Five Dysfunctions of a Team Patrick Lencioni offers a leadership fable that is both enthralling and instructive He turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen, Decision Tech’s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring […]
The alternative way towards better team-building, this is the bestselling management tool from the author of The One Minute Manager. Most managers spend over half their time working with a team, and the One Minute Manager’s practical advice shows how any team can work better and more effectively. The One Minute Manager Builds High Performing […]
It is the role of Strategic leaders to respond to change and external events, establishing a strong organizational structure, allocating resources and communicating strategic vision. As a strategic leader, your decisions may appear more risky, your actions more visible and achieving results more complex than for organizational managers. In Effective Strategic Leadership John Adair teaches you everything […]
How well does your team perform? Complete this questionnaire to find out.
This lively RSA Animate, adapted from Dan Pink’s talk at the RSA, illustrates the hidden truths behind what really motivates us at home and in the workplace. Watch the film clip [10:48 mins] Watch the full lecture here [17:57 mins]