As a radio host, Celeste Headlee has engaged in her fair share of discussions and thought a lot about how to bring out the best in a conversational counterpart. One thing she likes to say: A good conversation is like a game of catch. She explains. Click here to watch this interview on Facebook [20.28 mins] […]
A short and breezy YouTube clip that gives a good introduction to coaching and the GROW model – with some great jazz to hurry it along. To download and watch this clip – click here [4.07 mins]
Simon Sinek has a simple but powerful model for inspirational leadership — starting with a golden circle and the question “Why?” His examples include Apple, Martin Luther King, and the Wright brothers. In this TED Talk Simon Sinek explores how leaders can inspire cooperation, trust and change. Click here to watch the clip (17.57 mins)
There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it. Jack Welch, former CEO of General Electric
Conflict is part of any dynamic business organisation. It arises because people care and want to do their jobs well. The goal of a manager should be to avoid “win-lose” situations and to ensure productive resolution of conflict. Effectively working through conflict results in stronger working relationships and encourages creative solutions – while handling conflict inappropriately results in damaged relationships and inhibits the expression of valuable opinions.
Most businesses are aware of the importance of a diverse workforce, bringing together people of different races, genders, ethnicities and religions. But what about the different ways each of us learn and process information, or communicate? These are vital factors when dealing with people who have neurological differences, including dyslexia, attention deficit hyperactivity disorder and autism.
Developing your communication skills can help you with all aspects of your life, not just those related to the workplace. It’s never too late to learn how to communicate more effectively and improve on your skills.
Use the documents linked to this page to assess communication skills, what you do well and those areas that might be improved.
In his book “7 Habits of Highly Effective People” Stephen Covey distinguishes between proactive people – who focus on what they can do and can influence – and reactive people who focus their energy on things beyond their control. Knowing how far your circle of influence extends is an important aspect of personal effectiveness.
No matter what your circumstances, every job-hunter sometimes needs to find help with up-to-the-minute information on what has changed about the job-market, plus strategies for finding jobs even when everyone tells you there are none. Including up-to-date research and tips about writing impressive CVs and cover letters, doing effective networking, confident interviewing, and negotiating your […]
Innovation is an undisputed catalyst for company growth, yet many managers across industries fail to create a climate that encourages and rewards innovation. Managing Creativity and Innovation explores the manager’s role in sparking organizational creativity and offers insight into what managers and leaders must do to increase successful innovation. Contents include: Generating new ideas and […]
For every manager, getting the most from their team is paramount in achieving superior results. Belbin’s vital area of management research supersedes the usual preoccupations with qualifications and experience, considering instead the Team Role behaviours which shape everyday interactions in teams. This book is an account of the experimental study of management teams at Henley Management […]
In The Five Dysfunctions of a Team Patrick Lencioni offers a leadership fable that is both enthralling and instructive He turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen, Decision Tech’s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring […]
The alternative way towards better team-building, this is the bestselling management tool from the author of The One Minute Manager. Most managers spend over half their time working with a team, and the One Minute Manager’s practical advice shows how any team can work better and more effectively. The One Minute Manager Builds High Performing […]
Thinking strategically is what separates managers and leaders. Learn the fundamentals about how to create winning strategy and lead your team to deliver it. From understanding what strategy can do for you, through to creating a strategy and engaging others with strategy, this book offers practical guidance and expert tips. It is peppered with punchy, […]
A Step-by-Step Approach to Strategy and Leadership, now in it’s third edition, takes you step by step through sound strategic thinking by setting out the questions to ask. In the process of answering these questions and thinking through the important issues that they raise, you will learn how to formulate strategies and write clear and […]
How to Grow Leaders is a ground-breaking book which sets the record straight on leadership development, the nature of leadership and how it can be taught. John Adair identifies the seven key principles of leadership development, and answers vital questions on how to select, train and educate leaders at team, operational and strategic leadership levels. […]
Leadership skills development is a crucial way but with a good reference, you can be able to achieve your goals of being an effective leader. It’s inevitable to improve your skills since the business needs it in order for you to manage your organization well. Learn how to accept challenges and continue to educate and […]
The 7 Habits of Highly Effective People is recognised as one of the most influential books ever written. In this seminal work, Stephen R. Covey presents a holistic, integrated, principle-centred approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, honesty and […]
Leadership and the One Minute Manager teaches leaders the world renowned method of developing self-reliance in those they manage: Situational Leadership. From Leadership and the One Minute Manager you’ll learn why tailoring management styles to individual employees is so important; why knowing when to delegate, support, or direct is critical; and how to identify the leadership […]
How well does your team perform? Complete this questionnaire to find out.
Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. This animation offers an overview of the fundamentals of emotional intelligence and their implications. Watch the film clip [3:32 mins long]
This lively RSA Animate, adapted from Dan Pink’s talk at the RSA, illustrates the hidden truths behind what really motivates us at home and in the workplace. Watch the film clip [10:48 mins] Watch the full lecture here [17:57 mins]