As a radio host, Celeste Headlee has engaged in her fair share of discussions and thought a lot about how to bring out the best in a conversational counterpart. One thing she likes to say: A good conversation is like a game of catch. She explains. Click here to watch this interview on Facebook [20.28 mins] […]
When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don’t converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount […]
A short and breezy YouTube clip that gives a good introduction to coaching and the GROW model – with some great jazz to hurry it along. To download and watch this clip – click here [4.07 mins]
Simon Sinek has a simple but powerful model for inspirational leadership — starting with a golden circle and the question “Why?” His examples include Apple, Martin Luther King, and the Wright brothers. In this TED Talk Simon Sinek explores how leaders can inspire cooperation, trust and change. Click here to watch the clip (17.57 mins)
There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it. Jack Welch, former CEO of General Electric
Conflict is part of any dynamic business organisation. It arises because people care and want to do their jobs well. The goal of a manager should be to avoid “win-lose” situations and to ensure productive resolution of conflict. Effectively working through conflict results in stronger working relationships and encourages creative solutions – while handling conflict inappropriately results in damaged relationships and inhibits the expression of valuable opinions.
If you want to give feedback that is positive, keeps others on track for successful performance and leaves them feeling motivated to tackle future challenges you can use the following two types of feedback: Motivational Feedback and Developmental Feedback
Most businesses are aware of the importance of a diverse workforce, bringing together people of different races, genders, ethnicities and religions. But what about the different ways each of us learn and process information, or communicate? These are vital factors when dealing with people who have neurological differences, including dyslexia, attention deficit hyperactivity disorder and autism.
Is your self-talk (that voice in the head) performance limiting or performance enhancing? It can determine how we experience any event, which in turn affects how we feel about the situation and can shape our subsequent actions.
We can trip ourselves up by focussing on the negatives and being highly self-critical. And we can do the same for others when we use overly critical or negative terms.
Developing your communication skills can help you with all aspects of your life, not just those related to the workplace. It’s never too late to learn how to communicate more effectively and improve on your skills.
Use the documents linked to this page to assess communication skills, what you do well and those areas that might be improved.
As part of your preparation for learning you may want to consider how you learn best and what your preferred style and approach to learning might be.
No matter what your circumstances, every job-hunter sometimes needs to find help with up-to-the-minute information on what has changed about the job-market, plus strategies for finding jobs even when everyone tells you there are none. Including up-to-date research and tips about writing impressive CVs and cover letters, doing effective networking, confident interviewing, and negotiating your […]
Resilience: How to Thrive and Survive in Any Situation helps you to prepare for adversity by finding healthier ways of responding to stressful thoughts and feelings. You will learn a comprehensive toolkit of effective therapeutic strategies and techniques, drawing upon innovative “mindfulness and acceptance-based” approaches to cognitive-behavioural therapy (CBT), combined with elements of established psychological […]
Thinking strategically is what separates managers and leaders. Learn the fundamentals about how to create winning strategy and lead your team to deliver it. From understanding what strategy can do for you, through to creating a strategy and engaging others with strategy, this book offers practical guidance and expert tips. It is peppered with punchy, […]
A Step-by-Step Approach to Strategy and Leadership, now in it’s third edition, takes you step by step through sound strategic thinking by setting out the questions to ask. In the process of answering these questions and thinking through the important issues that they raise, you will learn how to formulate strategies and write clear and […]
How to Grow Leaders is a ground-breaking book which sets the record straight on leadership development, the nature of leadership and how it can be taught. John Adair identifies the seven key principles of leadership development, and answers vital questions on how to select, train and educate leaders at team, operational and strategic leadership levels. […]
The 7 Habits of Highly Effective People is recognised as one of the most influential books ever written. In this seminal work, Stephen R. Covey presents a holistic, integrated, principle-centred approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, honesty and […]
Most people think they listen well, but they rarely do – not at this level. Listening this way is a radical act. Nancy Kline has identified 10 behaviours that form a system called a Thinking Environment, a model of human interaction that dramatically improves the way people think, and thus the way they work and […]
The penguins are living happily on their iceberg then one curious penguin discovers a potentially devastating problem threatening their home – and pretty much no one listens to him. The characters in this fable are like people we recognise, even ourselves. Their story is one of resistance to change and heroic action, confusion and insight, […]
How well does your team perform? Complete this questionnaire to find out.
Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. This animation offers an overview of the fundamentals of emotional intelligence and their implications. Watch the film clip [3:32 mins long]