Shame is an unspoken epidemic, the secret behind many forms of broken behaviour. Brené Brown, whose earlier talk on vulnerability became a viral hit, explores what can happen when people confront their shame head-on. Her own humour, humanity and vulnerability shine through every word. Click here to download and watch this TED Talk [20.30 mins]
Brené Brown studies human connection — our ability to empathize, belong, love. In a poignant, funny talk, she shares a deep insight from her research, one that sent her on a personal quest to know herself as well as to understand humanity. A talk to share. Click here to watch this TED Talk [20.12 mins]
As a radio host, Celeste Headlee has engaged in her fair share of discussions and thought a lot about how to bring out the best in a conversational counterpart. One thing she likes to say: A good conversation is like a game of catch. She explains. Click here to watch this interview on Facebook [20.28 mins] […]
When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don’t converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount […]
A short and breezy YouTube clip that gives a good introduction to coaching and the GROW model – with some great jazz to hurry it along. To download and watch this clip – click here [4.07 mins]
Simon Sinek has a simple but powerful model for inspirational leadership — starting with a golden circle and the question “Why?” His examples include Apple, Martin Luther King, and the Wright brothers. In this TED Talk Simon Sinek explores how leaders can inspire cooperation, trust and change. Click here to watch the clip (17.57 mins)
Simon Sinek, well known author and public speaker, looks forward to feeling nervous about pressure. Click here to watch this short clip [2.25 mins]
Misdiagnosis of a performance problem can have serious consequences. Should you wish to lessen the likelihood of a misdiagnosis and to develop your ability to determine correctly the cause of a problem, we provide a checklist to use when such a performance problem arises. The checklist addresses four of the most common causes of problem performance and will help you determine the most appropriate course of action.
There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it. Jack Welch, former CEO of General Electric
Conflict is part of any dynamic business organisation. It arises because people care and want to do their jobs well. The goal of a manager should be to avoid “win-lose” situations and to ensure productive resolution of conflict. Effectively working through conflict results in stronger working relationships and encourages creative solutions – while handling conflict inappropriately results in damaged relationships and inhibits the expression of valuable opinions.
If you want to give feedback that is positive, keeps others on track for successful performance and leaves them feeling motivated to tackle future challenges you can use the following two types of feedback: Motivational Feedback and Developmental Feedback
Most businesses are aware of the importance of a diverse workforce, bringing together people of different races, genders, ethnicities and religions. But what about the different ways each of us learn and process information, or communicate? These are vital factors when dealing with people who have neurological differences, including dyslexia, attention deficit hyperactivity disorder and autism.
Is your self-talk (that voice in the head) performance limiting or performance enhancing? It can determine how we experience any event, which in turn affects how we feel about the situation and can shape our subsequent actions.
We can trip ourselves up by focussing on the negatives and being highly self-critical. And we can do the same for others when we use overly critical or negative terms.
Developing your communication skills can help you with all aspects of your life, not just those related to the workplace. It’s never too late to learn how to communicate more effectively and improve on your skills.
Use the documents linked to this page to assess communication skills, what you do well and those areas that might be improved.
Transforming Leaders – We want you to become the best leader you can be. Everyone has their preferred set of leadership beliefs, skills, models – enough to fill a library, not just a book. So we thought we’d keep it simple and share the 3 things we know make the difference: Be Resilient; Be Authentic; Make the Story […]
Transforming Coaches – We want you to become the best Coach you can be. Everyone has their preferred set of coaching models, ethos and skills, – enough to fill a library, not just a book. So we thought we’d keep it simple and share 3 insights to inspire change in you, and in the people you […]
As part of your preparation for learning you may want to consider how you learn best and what your preferred style and approach to learning might be.
In his book “7 Habits of Highly Effective People” Stephen Covey distinguishes between proactive people – who focus on what they can do and can influence – and reactive people who focus their energy on things beyond their control. Knowing how far your circle of influence extends is an important aspect of personal effectiveness.
Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. This animation offers an overview of the fundamentals of emotional intelligence and their implications. Watch the film clip [3:32 mins long]
This lively RSA Animate, adapted from Dan Pink’s talk at the RSA, illustrates the hidden truths behind what really motivates us at home and in the workplace. Watch the film clip [10:48 mins] Watch the full lecture here [17:57 mins]